Framework 4 of 5
Know how the business is performing, early enough to act
Framework 4 is about business performance visibility: the few measures that matter, each with one clear owner, seen early enough to do something about them.
Signs you may need it
- You find out about problems after they've grown.
- You don't have reliable information on how the business is performing.
- Nobody is sure who owns which number.
- The team doesn't know which measures matter most.
- People don't understand what drives the financial results.
The questions behind your KPIs
- Measures
- Do we have clear measures for the things that matter most?
- Ownership
- Who owns performance, with one clear owner for each measure?
- Authority
- Does that person have the role, authority and capability to own it?
- Early warning
- Do we see important problems early enough to deal with them?
- Information
- Is the information reliable enough to make decisions on?
Where it fits
- Draws on
- Operating Rhythm, and the Health Check's Performance & Control evidence.
- Feeds into
- Organisation Effectiveness, which tests whether each owner can own their measures. Its results are then measured here.
